Shipping policy
Store Information
• Location & Shipping: We are based in Sydney, Australia, and ship domestic orders within Australia only.
• Online Only: We operate strictly as an online store and do not have a physical storefront.
Dispatch & Delivery
• Fast Dispatch: Orders are usually dispatched within 24 hours of payment confirmation (excluding Saturdays, Sundays, and public holidays).
• Handling Updates: If your order requires more than 1 business day to process, we will contact you as soon as possible.
• Carrier: Delivered via Australia Post with tracking provided upon dispatch.
Shipping Rates
FREE Standard Shipping on orders over $150 AUD
• Standard (3–7 business days): Flat rate $9
• Standard – Bulky/Heavy (3–7 business days): Flat rate $12
• Express (1–3 business days): Flat rate $18
• Express – Bulky/Heavy (1–3 business days): Flat rate $22
📍 City Pick-up Service (Sydney)
• Pick-up Location: Prempree Grocery — 640/40 Campbell St, Haymarket NSW 2000
*(Please note: Prempree Grocery serves solely as a parcel collection point for our orders and is independently operated from our business).*
• Opening Hours: Monday – Sunday, 9:00 AM – 9:00 PM
• Processing Time: Ready within 24 hours of payment (excluding Saturdays, Sundays, and public holidays).
• How to Collect: Once ready, we’ll send you an email with a photo confirmation. Simply show this image to the cashier staff to collect your order.